Review and research failure lines from Figure 2 below. choose this option as seen below in Figure 1. You will see a choice called configure information. Using the keyboard, hold the control key and right click the Lync icon, at the bottom right corner of the windows task bar. Provided the questions were answered with the actual setting of the Lync deployment, this will generate an accurate network topology diagram that can be used to proof the Lync environment for best practices.Īn important Lync client troubleshooting step utilizes the client information property. ![]() Answering questions on the Lync Server Planning Tool will generate a network diagram. Another tool that can be helpful is the Lync Planning Tool. Microsoft has formalized the process into a checklist: The Microsoft Lync Check List. What is the name of the Sip domain? Is it the same as the mail domain or domain name? How many firewalls, routers, and switches are part of the Lync network?Īre VLANS used? How many and are they well connected? What is the source subnet and target subnet? ![]() Issue 1: Collect Deployment Specific Detailsīefore beginning to troubleshoot issues on Lync deployments, take a moment to find the characteristics of the deployment. This article provides information on how to troubleshoot a Lync Client.
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